Return and Refund
At Toytwist, we want you to be delighted with your toy purchase. However, we understand that sometimes things may not work out as expected. That's why we offer a straightforward return and exchange policy to ensure your satisfaction.
Conditions for Returns & Exchanges:
Timeframe: You may return or exchange your toy within 30 days of the original purchase date.
Condition: Toys must be returned in new, unused condition, with all original packaging and tags intact. We reserve the right to refuse returns if the product shows signs of use, damage, or alteration.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part.
Initiating a Return or Exchange:
Contact Us: To initiate a return or exchange, please contact our customer service team at contact@toytwist.co within the 30-day return window.
Provide Information: Please provide your order number, the name of the toy you wish to return or exchange, and the reason for the return or exchange.
Follow Instructions: Our customer service team will guide you through the return or exchange process and provide you with any necessary instructions.
Refunds:
Once we receive your returned toy and verify its condition, we will process your refund or exchange.
Refunds: If eligible, a refund will be issued to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Exchanges: If you opt for an exchange, we will ship the new item to you as soon as possible after receiving and inspecting the returned toy.
Non-Returnable Items:
Certain items are not eligible for return or exchange, including:
Toys that have been used, damaged, or altered.
Clearance or sale items (unless defective).
Questions or Concerns:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at contact@toytwist.co. We're here to help make your shopping experience with us as enjoyable as possible.
Thank you for choosing Toytwist for your toy needs!
Conditions for Returns & Exchanges:
Timeframe: You may return or exchange your toy within 30 days of the original purchase date.
Condition: Toys must be returned in new, unused condition, with all original packaging and tags intact. We reserve the right to refuse returns if the product shows signs of use, damage, or alteration.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part.
Initiating a Return or Exchange:
Contact Us: To initiate a return or exchange, please contact our customer service team at contact@toytwist.co within the 30-day return window.
Provide Information: Please provide your order number, the name of the toy you wish to return or exchange, and the reason for the return or exchange.
Follow Instructions: Our customer service team will guide you through the return or exchange process and provide you with any necessary instructions.
Refunds:
Once we receive your returned toy and verify its condition, we will process your refund or exchange.
Refunds: If eligible, a refund will be issued to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Exchanges: If you opt for an exchange, we will ship the new item to you as soon as possible after receiving and inspecting the returned toy.
Non-Returnable Items:
Certain items are not eligible for return or exchange, including:
Toys that have been used, damaged, or altered.
Clearance or sale items (unless defective).
Questions or Concerns:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at contact@toytwist.co. We're here to help make your shopping experience with us as enjoyable as possible.
Thank you for choosing Toytwist for your toy needs!